This will happen on some operating systems if you have the display settings set for any size larger than 100%.
To change these settings in Windows 10, do the following:
Click on the Windows icon and then click on the Settings icon:
Then click on System > Display and you’ll find an option for Scale and layout Make sure it’s set to 100%.
Windows 10 may also be changing your printers on you. It will default to the last printer used unless the setting is turned off. To turn the setting off, click on the Windows icon, then the Settings icon. Select Devices. Make sure you are in the section “Printers & scanners” Disable the setting “Let Windows manage my default printer” by setting it to “Off”.
If using Windows 7, you’ll do the following to set the display settings:
Click on the “Start” button, select Control Panel > Appearance and Personalization > Display. Be sure the setting is for Smaller – 100%. Be sure to “Apply” the setting. You’ll be prompted to log off to apply the settings.
This will resolve the invoice being too large for it to fit on a standard 8.5 x 11 page.
If for some reason, the issue continues, the drivers (software) for the printer may be incorrect. Have your IT person verify the proper drivers have been installed on your computer for the printer.