SMARTSystem Management Training Series
Training Session #5C – SMARTSystem Sales Line Hold Processing
Purpose: To provide a method of locking the sales prices on a Pre-Book Sales Order to prevent price changes using the automatic price update option.
Keywords: The following is a list of key terms used in the SMARTSystem that you should be familiar with and understand.
- LH – Line Hold
- Line Hold – is a feature that locks the sales price on a Pre-Book Sales Order as it progresses from a Sales Standing Order, to a Sales Order and Invoiced so that the automatic price update options do not change the sales price.
Training Areas for this Session:
Overview
The Line Hold feature is activated by unchecking the box in System Control, Sales Options to “Hide Line Hold (LH) Column in Sales Summary”, as illustrated below:
Pre-Book Orders are advanced orders that are priced at the time that they are made. These Pre-Book Orders can become Sales Standing Orders.
When it is time to create orders from the Sales Standing Orders or create a Sales Order from a Pre-Book or Invoice the customer order from a Pre-Book, the market prices may have changed and we currently provide a method of updating all the prices on the Order. For example, when a Pre-Book order is converted to a Sales Order or Invoiced the salesperson is promoted to “Update the Prices on this Pre-Book to the Current Prices?” as illustrated below:
There are two exceptions to updating line items in a Pre-Book order to current prices. These two exceptions are:
- line items with customer Contract Prices and
- line items which are classified as “Line Hold.”
The Line Hold feature works in conjunction with the following option in System Control (Sales Options) that will automatically respond to the above prompt with YES. This option is:
See the LH check box below:
There are several rules associated with the Line Hold features that can be observed with the Edit Sales Order Item scree below, which include:
- Pre-books can be marked as Sales Standing Orders and these changes apply to the Master and Child Standing Orders.
- When the Standing Order is created as a MASTER or an order generated as a CHILD from the Standing Order, the Line Holds will remain and carry forward.
- Contract Pricing turned on or off does not affect this processing. Therefore, when a Pre-book is made weeks prior to a holiday and Contract Pricing is turned off for the Holiday, the original Contract Price still applies.
- The price on a line item can be from Contract Prices, which automatically implies a Line Hold, because when converted from a Pre-book to an Invoice it will not receive a current market price update.
- When a Contract Price is used, identify it in the sales detail line so that it can be bypassed when updating prices. This is also indicated on the Edit Sales Order Item screen below that it is a Contract Price.
- The actual price on any line can be changed as needed and marked as Line Hold which is done by the User as indicated.
- The Edit Sales Order Item screen below will show and provide the option to change (set/remove) the Line Hold before it is invoiced.
Questions and Answers
If you have any questions or need support, please contact us at Support@Floralcomputer.com or call 727-483-5306 for assistance.